Ebook & Downloads FAQs
- How do I download an ebook?
- What is the download page?
- How long do I have to download my ebook?
- What is the Manning ebook support policy?
- For PDF ebooks, what security restrictions are enabled? Can I print, copy and paste, etc.?
- For TR ebooks, what security restrictions are enabled? Can I print, copy and paste, etc.?
- What are the Manning ebook license terms?
- I never received an email directing me to the download page for the ebook!
- I emailed you for help and have not heard back yet!
- Can you extend the download period?
- My ebook file seems to be corrupted... or I get this strange error message when...
- I’m having trouble downloading the source code, can you email it to me?
How do I download an ebook?
To download a Manning ebook you must first sign up for an account. Once you've done that you can browse our catalog and select a book. From that books page click on the link that adds the book to your cart. Do this as many times as you want for different books and then click on "buy now." After reading our licensing agreement you will be asked to fill in standard billing information. When that's done and your purchase has gone through please click on the link saying "Download MEAP/Ebooks Now" and you will be able to download the book.
What is the download page?
The download page is an area in your account where you go when you want to download an ebook. It also contains links to download source code and other online extras.
How long do I have to download my ebook?
Manning ebooks may be downloaded for 24 hours after purchase. Follow the “Download ebook” link at the top of any Manning web page to see a list of your purchased ebooks and to access active ebook downloads. For ebook downloads after that time, contact ebooks@manning.com.
Manning Early Access Program (MEAP) subscriptions entitle users to download individual chapters as they are written, edited, and released, months before the whole book is published. Chapter downloads are available until the book is completed and all chapters have been released.
At that time, MEAP subscribers will have access to download the completed ebook for a period two weeks, after which access is taken down. For MEAP ebook downloads after that time, contact ebooks@manning.com.
What is Manning’s ebook support policy?
- All support is provided via email on a daily basis on Monday – Friday only.
- Please do not call us. Telephone support is not provided.
- All email messages regarding your order must originate from the email address you used for the purchase. We are not responsible for answering requests from email addresses other than those used in the purchase of an ebook.
- All correspondence with Manning Publications must include your order number in the subject line.
- Direct all email correspondence to ebooks@manning.com.
- We will gladly extend the 24 hour download period if you have been unable to obtain the ebook or for any Manning-related server/service problems.
- We provide each support request with personal attention by one of our webmasters or customer support agents free of charge.
What security restrictions are enabled on the PDF ebooks? Can I print, copy and paste, etc?
There are no restrictions on the PDF ebooks.
For TR ebooks, what security restrictions are enabled? Can I print, copy and paste, etc.?
There are no restrictions on the TR ebooks.
Read the Manning ebook license.
Read a copy of the Manning ebook license here.
Note: If you are having trouble with your ebook, please first consult our troubleshooting FAQ below. Then contact customer support.
Help! I never received an email directing me to the download page for the Ebook!
We don’t send an email with a link to download your ebook. Once the order has been completed please click on the link that reads “Download MEAP and Ebooks Now!” and you will have be able to download the book you’ve purchased.
If you’ve already signed off, please login in to your manning account and click on “Manage My Account” and you will be taken to the download page.
I emailed you for help and have not heard back yet!
All support is provided via email on a daily basis on Monday – Friday only.
Can you extend the download period?
Make every effort to download your book within the allotted time. If your web connection timed out or you got disconnected while downloading the Ebook. We will be happy to extend your download period to allow you sufficient time to retrieve your ebook. Contact ebooks@manning.com for assistance. Remember to include your order number in the subject line.
My Ebook file seems to be corrupted... or I get this strange error message when...
In most cases, the problem is due to the web browser not recognizing and using the right transfer method when directly viewing in the browser. Please try to right click on the download link, and select the "Save target as..." (or “Save link as…”, “Download Linked File as…” depending on your browser) option. This will force the browser to use its file download transfer method which is much more reliable. If you have already downloaded a corrupted fragment make sure to delete the corrupted file before downloading a new copy.
Another problem can occur if your browser times out before our server has a chance to process your ebook. The processed ebooks are cached so attempting the download again after waiting for a minute or so will usually "fix" the problem. If this does not solve the problem, please send me your order #, operating system version, and browser version you're using and I'll start troubleshooting.
Finally, some proxy servers/firewalls have been known to interrupt or completely block our ebook downloads. If you are behind a proxy server or firewall and continue to have problems, try to make the download from a directly connected computer (or temporarily disable your proxy/firewall while making the download.
We highly recommend installing all patches for your browser (especially for Microsoft Internet Explorer). Older or buggy versions of browsers are known to contain security flaws that may interfere with proper functioning with the website.
I’m having trouble downloading the source code, can you email it to me?
We're sorry you cannot download our book source code. Unfortunately we cannot email source code to customers so you need to get the web download working. There are three possible reasons your download is being blocked:
1) Your ISPs DNS server is not up to date. If you get a "host not found" error, then just wait a couple minutes and try again. Your ISP should update its DNS server with our server's address and you should get through.
2) You have a firewall or proxy server blocking the download. You'll have to find another network connection to download from or tell the firewall/proxy server administrator to not block the download.
3) You're running an older "broken" version of IE. Upgrade to the latest version and apply all security patches, or try Firefox http://www.mozilla.org
Please note that some of our Chinese customers are having trouble downloading source code. This is an issue with some Chinese ISPs, not ours. Please contact your ISP or try a different internet connection.
If you continue to have problems, contact Ebook technical support immediately. We will gladly help you to obtain your ebook: ebooks@manning.com